Challenges they were trying to solve while reaching out to us
Operating across multiple banking channels created a “data silo” effect. Customer information was scattered across disparate systems, leading to a breakdown in data integrity
The subject of this transformation is a leading Islamic bank in the Middle East, serving millions of customers across a diverse range of operational sectors, including retail, corporate, and digital banking channels. As a major financial institution, the bank prioritizes Sharia-compliant financial solutions while maintaining the high-performance digital standards expected of modern banking.Â
Leading Islamic Bank of Middle East
Informatica Multidomain MDMÂ
Customer 360, Data Deduplication, Channel IntegrationÂ
Trusted, unified customer data driving omnichannel performance.
Operating across multiple banking channels created a “data silo” effect. Customer information was scattered across disparate systems, leading to a breakdown in data integrity
Customer details were inconsistent across retail, corporate, and digital platforms.
The lack of a unified system led to overlapping customer profiles, complicating account management.Â
Fragmented data hindered the bank’s ability to maintain a clear, auditable view of customer information, increasing regulatory exposure.Â
The absence of a “360-degree” view prevented the bank from effectively understanding customer needs across their total banking relationship.Â
The bank implemented Informatica Multidomain MDM to serve as the centralized source of truth for all customer intelligence.
Consolidated disparate customer information from all banking channels into one master data environment.Â
Automated the identification and removal of duplicate records to ensure data integrity.
Established a trusted, 360-degree customer view, ensuring that retail, corporate, and digital teams access the exact same verified information.Â
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By modernizing its data foundation, the bank moved from reactive data management to proactive, customer-centric banking.
Eliminated inconsistencies, ensuring high-quality, reliable customer profiles.Â
Unified data access reduced the time required to onboard new retail and corporate clients.
Enabled a consistent banking experience across digital, physical, and corporate channels.
Used the 360-degree customer view to tailor services and products to specific customer needs
Provided the accurate data foundation necessary for leadership to make informed, strategy-backed banking decisions.Â
DataINFA is a digital transformation partner that provides services, solutions, and product offerings that are structured to deliver growth and innovation. We provide a wide portfolio of consulting, resource outsourcing, and next-gen IT services that can enable our clients to attain their business goals.
